Georgia’s Emergency Service 112 opens new centre in Rustavi

The new centre in Rustavi aimed to ease the work of Tbilisi centre and to insure it in case of necessity. Photo by Georgia’s Ministry of Finance., 25 Oct 2016 - 15:09, Tbilisi,Georgia

Georgia's Emergency Service 112 has expanded and opened a new centre in the outskirts of the capital city, making it more efficient and better able to serve the people of Georgia.

Today Prime Minister Giorgi Kvirikashvili and Minister of Internal Affairs Giorgi Mgebrishvili opened the new 112 Emergency Response Centre in Rustavi, a city situated 25km southeast of Tbilisi.

This was the second 112 Emergency Response Centre in the country. The first and main building of the emergency services opened in Tbilisi in 2012.

The Tbilisi and Rustavi Emergency Response Centres will work together to offer better and quicker support for people who call the 112 hotline.

The new 112 Emergency Response Centre in Rustavi. Photo by Georgia's Ministry of Finance press office. 

I’m sure that the simultaneous operation of these two centres will increase 112’s efficiency and guarantee the security of our citizens,” Prime Minister Kvirikashvili said at the opening ceremony.

Interior Ministry Mgebrishvili stressed the new centre in Rustavi would ease the workload of the main Tbilisi centre, meaning all people who called the service would gain timely assistance.

Today we took one more step forward ensuring the security and safety of our citizens,” he said.

The new 112 Emergency Response Centre in Rustavi. Photo by Georgia's Ministry of Finance press office. 

As well as being a support for the Tbilisi Emergency Response Centre, a special training centre will also operate in the new Rustavi facility to train 112 operators and make sure each emergency call is handled in a professional manner.

Georgia’s Emergency Service 112 operates under the Ministry of Internal Affairs. The centre received emergency calls from all over Georgia via a unified emergency number - 112. Calls were answered by trained professionals 24-hours a day.

Of late Georgia's Emergency Service 112 won several international awards for its innovative efforts and approaches to serving the public.

112 unifies three different services in Georgia:

  • Patrol police
  • Fire/rescue and
  • Medical services

The 112 Emergency Response Center ensured called were received and transferred to the appropriate responding service. Calling 112 is free of charge from all fixed line and mobile networks, even if the number is disconnected from both sides or there is no SIM-card in the mobile phone.