New services available for persons with disabilities in all public service halls in Georgia

Georgian public service halls have added services for disabled persons, becoming the only state service body to work in full compliance with the needs of the disabled.

The results of the project “Improved Services for All” were presented to thee public by Minister of Justice Thea Tsulukiani. The project was carried out with the support of the United Nations Development Fund (UNDP) and Swedish government and lasted for seven months, from June to December 2018.

Thea Tsulukiani presenting results of the project “Improved Services for All”. Photo: Public Service Hall.

As a result of the project:

• All front desk personnel (750 in total) were trained across the country, special guidelines became an obligatory part of the training module for new staff
• A new communication and ethics guideline was created based on international practice and standards
• Rules from this guideline are obligatory for all employees in all branches
• 400 new sign language terms were created for service-related words
• Graphic and video vocabulary of the new terms was produced
• 20 workers of Tbilisi Public service hall have learnt sign language and do not need a translator’s help to serve people with hearing disabilities

Disabled people now have access to more than 400 public and private services in all public service halls across the country.

Tbilisi public service hall was adapted for persons with various disabilities in June 2017. Now the results of the project “Improved Services for All” have put the new standards to work across Georgia.