First violation of Georgia’s hardware sale regulations identified by consumer body

  • Georgian National Competition Agency ordered the New Bot store to “restore the violated rights” of consumers and adjust its trading policy within a month to avoid being fined, after it was found to have sold a smart vacuum cleaner without ensuring the buyer was informed about the item. Photo: Malarie Gokey/Insider

Agenda.ge, 24 Jan 2023 - 12:14, Tbilisi,Georgia

The Georgian National Competition Agency has confirmed the first violation of regulations in sales of hardware on the domestic market, after an electronics store sold an item without properly providing the customer with relevant information.

The Agency said on Monday it had ordered the New Bot store to “restore the violated rights” of consumers and adjust its trading policy within a month to avoid being fined, after it was found to have sold a smart vacuum cleaner without ensuring the buyer was informed about the item.

It added the online store’s failure of providing the information concerned not only the specifications of the item, but also use of warranty service and conditions.

In case of entities being fined for violating the law on consumer rights, the legislation stipulates a fine at or below two percent of their annual turnover in the preceding financial year, however a repeat violation within 12 months incurs a doubling of the initial fine.

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