Tbilisi veterinary clinic reprimanded after customer complaint on language of service

Georgia’s National Competition Agency on Thursday announced it had reprimanded a Tbilisi-based veterinary clinic for failing to provide its services in the Georgian language to a customer, and ordered the business to remedy the shortfall following the latter’s complaint.

The decision came after a citizen filed a complaint with the Agency, saying ZooPlaza clinic had failed to provide service to her in the language.

The competition body - which is also tasked with responding to customer complaints on service and terms of businesses - said it had instructed the company to provide services, information and written documents to customers in the Georgian language “clearly, comprehensively and completely” after holding an inquiry.

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It also ordered the clinic to submit evidence of its fulfilling of the obligations within one month, to avoid a repeat investigation and potential fines.

The Agency has made a series of decisions on consumer right violations by domestic companies over the recent years, following the introduction of the Law on Protection of Consumer Rights on June 1, 2022.