Shipping company customers ensured possession of parcels in provisional Tbilisi City Court ruling
The decision will ensure the items are kept in ownership of the customers while their cases against the company - submitted over various complaints - are being reviewed by the Agency. Photo: Nino Alavidze/Agenda.ge
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Customers of USA2GEORGIA, a Georgian-based international shipping and parcel forwarding company, will not lose possession of their parcels due to payment deadlines while their complaints against the company are pending, following a ruling by Tbilisi City Court.
The National Competition Agency, the body reviewing the complaints, on Tuesday said the Court had approved its request to ensure items delivered by the company from the United States to Georgia but without delivery fee paid by the customers would not be transferred into possession of USA2GEORGIA after the 30-day deadline for payment prescribed in the company’s terms.
The decision will ensure the items are kept in ownership of the customers while their cases against the company - submitted over various complaints - are being reviewed by the Agency.
Customers of the company have submitted 107 complaints to the Agency, with 58 cases being studied by the regulatory body.
The latter also said it would release its final ruling on the article in the company’s terms of service by the end of January.
The Georgian Parliament approved a bill on Consumer Protection in a third reading with a total of 79 votes on March 29.
The newly-adopted bill establishes rules for consumer protection and prohibits “unfair commercial practices,” that violate the values of “trust and good faith.”
The Georgian National Competition Agency on Thursday said its study of the domestic glass waste collection and recycling market had identified “no risks of violation” of regulations in the sector.
The Georgian National Competition Agency is looking into a possible violation of consumer rights by USA2GEORGIA, a Georgian-based international shipping and parcel forwarding company, the state body said on Monday.
A consumer protection bill stipulated by the Association Agreement signed between the European Union and Georgia has passed its first hearing in the Parliament of Georgia on Tuesday.
The European Union has welcomed Georgia's adoption of the Law on Protection of Consumer Rights and the launch of its implementation, the National Communications Commission of Georgia announced on Friday.
Experts from Poland and the United Kingdom will support consumer rights protection in Georgia, helping to align Georgian legislation with the European Union (EU) acquis and put in place a modern legal framework for consumer rights protection in the country.
The Georgian National Competition Agency has confirmed the first violation of regulations in sales of hardware on the domestic market, after an electronics store sold an item without properly providing the customer with relevant information.