Georgia has 70 new mobile public service vans
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Georgia has taken an innovative approach to delivering vital public services to the people of Georgia.
The Public Service Development Agency of the Ministry of Justice’s Innovation Lab has renovated 70 vans that now drive around the country giving the population (particularly rural residents) access to vital public services without travelling to major cities or towns.
The mobile service delivery vehicles can assist people with disabilities who are unable to visit a Public Service House, promoting social inclusion as well as development of the way public services are accessed in Georgia.
The Agency’s head of International Relations and Donor Coordination Nana Tsiklauri said the moving community centres "offer more than 200 public and relevant banking services” to the residents of more than 1,000 remote villages in Georgia.
This was one of several out-of-the-box ideas the Agency has turned into reality. Recently the Innovation Lab joined forces with the country’s 112 emergency services to assist in piloting their design thinking approach. It was the first time in Georgia that multiple government and non-governmental actors – as well as the users themselves – got together to co-create the public service in Georgia.
It was only natural to continue this trend by introducing online services for people with disabilities – as well as spearheading the recruitment of sign-language interpreters to serve users’ needs,” said Tsiklauri.
Additionally, the Innovation’s latest project saw it engage with the Scientific Library of Georgia to redesign the conventional library model in Georgia. Lectures, co-working spaces, and movie nights were just a few of the services suggested for this reimagined public space.
These innovative ideas were part of the Agency’s aim to change public policy design and delivery across the Government of Georgia, where "greater and more meaningful involvement of citizens in service design and delivery can increase their efficiency and effectiveness”.
Read more about the Public Service Development Agency’s innovative ideas here.
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