My.gov.ge - online window for more than 400 public services
Users are able to access both state and private electronic services online from any country of the world which saves their financial and time resources. Photo: Screenshot from My.gov.ge.
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More than 400 public and private services are accessible for Georgia’s citizens through the Unified Portal of Electronic Services - My.gov.ge.
Users are able to access both state and private electronic services online from any country of the world which saves their financial and time resources.
The My.gov.ge platform guarantees complete protection of user’s information.
Services are grouped by content (eg, "personal information, municipal services, business, permits and licenses, co-financing, transportation, social services, property, taxes, penalties, utilities, etc.), which makes choosing the service easier for the user.
Photo: E-Georgia – Decades of Successful Transition, Data Exchange Agency.
Users can request public information electronically from various public institutions.
If the user of the portal is an authorized representative of a legal entity, he / she may use the services provided by the portal to legal entities on behalf of the legal entity.
The user can register on portal both by using an electronic ID (ID card) or by user name and password.
Unified Portal of Electronic Services (My.gov.ge) is a unified web portal of public and private sector of electronic services, created by the Data Exchange Agency (DEA), Legal Entity of Public Law, governed by the Ministry of Justice of Georgia.
DEA is set to be the principal body in the Georgian government responsible for E-governance development which is an effective tool to administer and manage various-leveled governmental institutions and to boost their productivity through the active usage of electronic platforms.
400+ public & private services are accessible for people across #Georgia through Citizens’ Portal https://t.co/tdoShqlXjV. @UNDPGeorgia & @UKinGeorgia help @Justice_geo to promote best practices in public service delivery through Public Service Halls and Community Centers. pic.twitter.com/n0F0IJlNtO
— UNDP in Georgia (@UNDPGeorgia) August 30, 2019
One of the models for E-governance is one-stop portal – My.gov.ge, where citizens have easy access to a variety of information and services. The web portal of Georgian governmental electronic resources managed by the agency is one of the first steps to establish simplified forms of Government to Citizen, Government to Employees, Government to Government and Government to Business relationships.
My.gov.ge portal was developed between 2012 and 2018 as a single national one-stop-shop for government service offers online. The objective was three-fold: To establish an online national “shopping centre” consisting of all government services offered online; to successfully reach all citizens and businesses using the internet and with eID; and to improve the value added by government investments in IT front and backend service production and delivery systems. The portal focuses on high-volume, high frequency service areas.
The United Nations Development Programme in Georgia (UNDP Georgia) and British embassy in Tbilisi (UK in Georgia) are helping the Ministry of Justice of Georgia to promote best practices in public service delivery through Public Service Halls and Community Centers.