Georgia’s emergencies service improves service by introducing int’l ISO standards
The Centre said the introduction of ISO standards would ensure improving customer-oriented services and transparency of processes. Photo: police.ge.
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Georgia’s Public Safety Management Centre 112 has improved its services by introducing international ISO Standards, the press office of the service said on Friday.
The Centre said the introduction of the ISO 9001 standard would ensure improving customer-oriented services and transparency of processes.
ISO 9001 is defined as the international standard that specifies requirements for a quality management system. Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
The Centre has also introduced the ISO 21001:2018 standard to help improve the quality of trainings at the organisation and ensure a “positive impact” on training/retraining of its call centre operators.
Individuals will have to pay 40 tetris instead of monthly 20 tetris for the service of Emergency and Operative Response Center that receives emergency calls from all over Georgia via unified emergency number 112, starting from 2020.
Georgia's Emergency Service 112 is launching a mobile application for locating emergency calls and speed up the provision of aid in emergency situations in Georgia.
Georgia’s emergency service 112 is the best among similar services in 81 other nations, and has won a special international prize for saving hundreds of lives through its innovative efforts.
Georgia’s Emergency and Operative Response Centre112 has today awarded several children who saved another person’s life by dialing the emergency number and asking for help.
Georgian rescuers saved an injured tourist stranded near Katitsvera Peak in the Oni municipality of the western Georgian region of Racha, the Emergency Management Service said on Wednesday.
Public information on dangers of early and childhood marriage and video messaging functionality for the deaf and hard of hearing have been added to the mobile application offered by Georgia’s Public Safety Management Centre to individuals requiring assistance across the country.
The Emergency Management Service of the Georgian Interior Ministry and employees of the Public Safety Command Centre completed a training on roles and functions in crisis situations with the support of the European Union, the Ministry’s International Relations Department said on Tuesday.
Drivers in Tbilisi will be able to receive information on their impounded vehicles, pay fines and use other services at service centres launched at two impound spaces in the capital city, the Interior Ministry announced on Wednesday.